In a world where change happens constantly... measuring success by numbers alone may not be enough. What today's workforce is really looking for isn't just a salary or a title, but an "opportunity" to unleash their potential to grow continuously and move forward steadily.
At Ngern Tid Lor Public Company Limited, a company under Tidlor Holdings or TIDLOR, we believe that everyone has hidden power. We intend to create a space for everyone to try, fail, get up, and learn together. Because when people are given opportunities, their true potential becomes a key force driving success for the team, the organization, and society.
And this is the story behind building an "Organization of Opportunity and Happiness" that unlocks people's power to drive the organization toward sustainable success.
Thirsty for Knowledge × Dare to Think, Dare to Try: Unlocking Potential
Amidst the upskill/reskill trend that every organization must adapt to, Ngern Tid Lor believes in the power of the values “Thirsty for Knowledge” and “Dare to Think, Dare to Try.” These are the heart of learning from real experience, enabling Ngern Tid Lor people to develop skills from actual frontline work, working more efficiently, faster, and more accurately to deliver services that help customers access both capital sources and insurance coverage thoroughly and comprehensively. This collaborative learning atmosphere allows Ngern Tid Lor people to grow together, continuously innovate, and adapt quickly to change.
Unlocking Learning: Because Work is the Best Classroom
Ngern Tid Lor also prioritizes giving employees opportunities for diverse self-development. We understand that learning isn't limited to training rooms or lectures, but is about “thinking and doing” and exchanging lessons from direct experience. Last year, each employee spent time training on skills necessary for their career path while building skills to connect to a broader picture. The average learning time per person was as high as 25.75 hours per year, indicating that the organization continuously invests in developing human potential, and employees truly participate. This reflects that both people and the organization will grow together sustainably.
And because we believe that “Every day at work is an opportunity for development,” Ngern Tid Lor designs a learning system embedded in every step of work. From having supervisors who act as “coaches” rather than “bosses,” giving employees space to “actually try,” to having a tracking system with over 85 projects resulting from employee learning and development implemented in reality. This helps reduce work time, increase efficiency, and build upon success and mistakes. At Ngern Tid Lor, “work” and “learning” are fused into one. From this concept, we extend to clear and measurable skill development guidelines.
Upskill & Reskill: Unlocking Potential through World-Class Institutions
To keep Ngern Tid Lor people up to date with all technological and business changes, we support unlocking new perspectives both internally and externally. This includes seeing real-world examples at global organizations like Alibaba, Zappos, Disney, Boulder, Huawei, and world-renowned universities like Michigan, Harvard, Stanford, as well as institutions such as RISE, Skooldio, Sauce Skills, and many more.
Importantly, these opportunities are “not limited to executives” but are open to employees in every line of work and at every level. We supported over 100 Ngern Tid Lor people to join learning sessions in 8 countries worldwide and return to pass on knowledge to their teams, adapting ideas to our real context until they became new working methods that elevate work efficiency and customer experience in every area.
Ngern Tid Lor's Upskill and Reskill doesn't stop at training. It means “taking real action.” We support employees in developing skills necessary for the future, including digital and data (Data & AI, Automation), service skills and deep customer understanding, strategic thinking, and problem-solving. It also involves opening opportunities to do real projects, allowing employees to try, fail, and learn under the guidance of senior executives. When people grow from real experience, the organization is ready to grow together steadily and ceaselessly.
TIDLOR AI Hackathon: Unlocking with "License to Fail"
When adopting technology becomes essential, the most important thing is finding “value” and “measuring real results” from created innovations. Ngern Tid Lor executives opened a space for employees to “dare to try with purpose” through the TIDLOR AI Hackathon activity with the concept of “License to Fail.” Connecting over 70 Ngern Tid Lor people to experiment and generate over 140 ideas for applying AI based on principles:
- Desirability – Do customers or users really want it?
- Viability – Is it worth using in business?
- Feasibility – Is it possible to do with existing technology?
It also provides an opportunity for every applying team to have a space to learn, increase skills related to the project they want to do, and have a Sandbox or space to think and do for real. Working with Mentors who provide advice from various perspectives and help assess the real feasibility of the project increases the chance for the project to Scale Up and be used practically in the organization.
Many ideas from this stage have been developed into systems actually used in the organization, such as:
- AI Agent selecting automatic OCR Engines suitable for each document type.
- Conversation Assist to increase chances of closing loan/insurance sales over the phone.
- Chat Commerce that answers customer questions and helps close sales more accurately.
AI Gangster Community: Unlocking Potential Together
To create a comprehensive and all-around Learning Ecosystem in the organization, the AI Community was established as a space for all employees to learn together with the AI Gangster. This is a group of employees with knowledge, interest, and aptitude in AI technology who volunteer as "coaches" and support teams to consult fellow employees interested in developing AI skills for practical application in work.
The organization's learning and development are thus driven by the power of learning and sharing opportunities with colleagues, taking the organization to grow together at the same time.
Holistic Care... Because unlocking potential starts with being ready in all aspects
The aforementioned unlocking of potential cannot happen if employees lack basic readiness, including a healthy body, balanced mind, stable financial status, and a sense of belonging. Ngern Tid Lor prioritizes Wellbeing care so employees have full energy and can focus on learning to their full potential. We care for employees in 4 main dimensions:
- Physical Health: We provide Wellness Programs and NTL CLUB for employees to choose activities based on interest, such as exercise, sports, yoga, zumba, running, football, etc. This includes welfare, health insurance, annual check-ups, and preventive care like flu and COVID-19 vaccinations so everyone is healthy and 100% ready.
- Mental Health: Every year, we organize Happy Time activities, inviting psychologists to share concepts on self-care for happiness. We also provide channels like istrong and Life Coach for employees to consult mental health experts one-on-one privately.
- Financial Health: We have the Financial Clinic project with 5 batches of Fin-Ed Mentors, totaling 64 people, volunteering to advise on money management to build life stability. To date, Fin-Ed Mentors have helped fellow employees reduce debt by over 1.6 million Baht and save on interest by over 180,000 Baht, reflecting sincere mutual care.
- Equality and Belonging: To ensure every employee feels their value and equality, the organization provides “Health insurance welfare for LGBTQ+ spouses” equal to male-female spouses, so everyone feels their self-worth and is ready to grow on their own path with pride.
Continuous commitment to creating learning spaces and growth opportunities
At Ngern Tid Lor PCL, we don't just care for employees at certain times, but with continuous intention. This is reflected in the corporate culture survey (Culture Evaluation 2024), showing employee happiness at work as high as 94% and pride in being part of Ngern Tid Lor as high as 98%.
We believe that “When people are happy in every dimension, the organization is strong.” And when the organization takes action to create opportunities for people to grow from real work, sustainability truly happens. The results of this concept are clearly reflected in the regional awards we received:
🏆 Best Benefits, Wellness and Well-Being Program 2025 from Retail Banker International Asia Trailblazer Awards
🏆 Best Companies to Work for in Asia – Thailand 2025 from HR Asia Awards
🏆 Excellence in Workplace Wellbeing 2025 from HR Excellence Awards
All received awards are not just the organization's reputation but evidence reflecting that Ngern Tid Lor PCL takes real action in developing personnel potential. From opening opportunities for people to learn from real work, building new skills, caring for all-around wellbeing, to unlocking spaces to dare to try and grow continuously. Because we believe that when people's learning never stops, the organization can truly move forward strongly and sustainably.
In a world where change happens constantly... measuring success by numbers alone may not be enough. What today's workforce is really looking for isn't just a salary or a title, but an "opportunity" to unleash their potential to grow continuously and move forward steadily.
At Ngern Tid Lor Public Company Limited, a company under Tidlor Holdings or TIDLOR, we believe that everyone has hidden power. We intend to create a space for everyone to try, fail, get up, and learn together. Because when people are given opportunities, their true potential becomes a key force driving success for the team, the organization, and society.
And this is the story behind building an "Organization of Opportunity and Happiness" that unlocks people's power to drive the organization toward sustainable success.
Thirsty for Knowledge × Dare to Think, Dare to Try: Unlocking Potential
Amidst the upskill/reskill trend that every organization must adapt to, Ngern Tid Lor believes in the power of the values “Thirsty for Knowledge” and “Dare to Think, Dare to Try.” These are the heart of learning from real experience, enabling Ngern Tid Lor people to develop skills from actual frontline work, working more efficiently, faster, and more accurately to deliver services that help customers access both capital sources and insurance coverage thoroughly and comprehensively. This collaborative learning atmosphere allows Ngern Tid Lor people to grow together, continuously innovate, and adapt quickly to change.
Unlocking Learning: Because Work is the Best Classroom
Ngern Tid Lor also prioritizes giving employees opportunities for diverse self-development. We understand that learning isn't limited to training rooms or lectures, but is about “thinking and doing” and exchanging lessons from direct experience. Last year, each employee spent time training on skills necessary for their career path while building skills to connect to a broader picture. The average learning time per person was as high as 25.75 hours per year, indicating that the organization continuously invests in developing human potential, and employees truly participate. This reflects that both people and the organization will grow together sustainably.
And because we believe that “Every day at work is an opportunity for development,” Ngern Tid Lor designs a learning system embedded in every step of work. From having supervisors who act as “coaches” rather than “bosses,” giving employees space to “actually try,” to having a tracking system with over 85 projects resulting from employee learning and development implemented in reality. This helps reduce work time, increase efficiency, and build upon success and mistakes. At Ngern Tid Lor, “work” and “learning” are fused into one. From this concept, we extend to clear and measurable skill development guidelines.
Upskill & Reskill: Unlocking Potential through World-Class Institutions
To keep Ngern Tid Lor people up to date with all technological and business changes, we support unlocking new perspectives both internally and externally. This includes seeing real-world examples at global organizations like Alibaba, Zappos, Disney, Boulder, Huawei, and world-renowned universities like Michigan, Harvard, Stanford, as well as institutions such as RISE, Skooldio, Sauce Skills, and many more.
Importantly, these opportunities are “not limited to executives” but are open to employees in every line of work and at every level. We supported over 100 Ngern Tid Lor people to join learning sessions in 8 countries worldwide and return to pass on knowledge to their teams, adapting ideas to our real context until they became new working methods that elevate work efficiency and customer experience in every area.
Ngern Tid Lor's Upskill and Reskill doesn't stop at training. It means “taking real action.” We support employees in developing skills necessary for the future, including digital and data (Data & AI, Automation), service skills and deep customer understanding, strategic thinking, and problem-solving. It also involves opening opportunities to do real projects, allowing employees to try, fail, and learn under the guidance of senior executives. When people grow from real experience, the organization is ready to grow together steadily and ceaselessly.
TIDLOR AI Hackathon: Unlocking with "License to Fail"
When adopting technology becomes essential, the most important thing is finding “value” and “measuring real results” from created innovations. Ngern Tid Lor executives opened a space for employees to “dare to try with purpose” through the TIDLOR AI Hackathon activity with the concept of “License to Fail.” Connecting over 70 Ngern Tid Lor people to experiment and generate over 140 ideas for applying AI based on principles:
- Desirability – Do customers or users really want it?
- Viability – Is it worth using in business?
- Feasibility – Is it possible to do with existing technology?
It also provides an opportunity for every applying team to have a space to learn, increase skills related to the project they want to do, and have a Sandbox or space to think and do for real. Working with Mentors who provide advice from various perspectives and help assess the real feasibility of the project increases the chance for the project to Scale Up and be used practically in the organization.
Many ideas from this stage have been developed into systems actually used in the organization, such as:
- AI Agent selecting automatic OCR Engines suitable for each document type.
- Conversation Assist to increase chances of closing loan/insurance sales over the phone.
- Chat Commerce that answers customer questions and helps close sales more accurately.
AI Gangster Community: Unlocking Potential Together
To create a comprehensive and all-around Learning Ecosystem in the organization, the AI Community was established as a space for all employees to learn together with the AI Gangster. This is a group of employees with knowledge, interest, and aptitude in AI technology who volunteer as "coaches" and support teams to consult fellow employees interested in developing AI skills for practical application in work.
The organization's learning and development are thus driven by the power of learning and sharing opportunities with colleagues, taking the organization to grow together at the same time.
Holistic Care... Because unlocking potential starts with being ready in all aspects
The aforementioned unlocking of potential cannot happen if employees lack basic readiness, including a healthy body, balanced mind, stable financial status, and a sense of belonging. Ngern Tid Lor prioritizes Wellbeing care so employees have full energy and can focus on learning to their full potential. We care for employees in 4 main dimensions:
- Physical Health: We provide Wellness Programs and NTL CLUB for employees to choose activities based on interest, such as exercise, sports, yoga, zumba, running, football, etc. This includes welfare, health insurance, annual check-ups, and preventive care like flu and COVID-19 vaccinations so everyone is healthy and 100% ready.
- Mental Health: Every year, we organize Happy Time activities, inviting psychologists to share concepts on self-care for happiness. We also provide channels like istrong and Life Coach for employees to consult mental health experts one-on-one privately.
- Financial Health: We have the Financial Clinic project with 5 batches of Fin-Ed Mentors, totaling 64 people, volunteering to advise on money management to build life stability. To date, Fin-Ed Mentors have helped fellow employees reduce debt by over 1.6 million Baht and save on interest by over 180,000 Baht, reflecting sincere mutual care.
- Equality and Belonging: To ensure every employee feels their value and equality, the organization provides “Health insurance welfare for LGBTQ+ spouses” equal to male-female spouses, so everyone feels their self-worth and is ready to grow on their own path with pride.
Continuous commitment to creating learning spaces and growth opportunities
At Ngern Tid Lor PCL, we don't just care for employees at certain times, but with continuous intention. This is reflected in the corporate culture survey (Culture Evaluation 2024), showing employee happiness at work as high as 94% and pride in being part of Ngern Tid Lor as high as 98%.We believe that “When people are happy in every dimension, the organization is strong.” And when the organization takes action to create opportunities for people to grow from real work, sustainability truly happens. The results of this concept are clearly reflected in the regional awards we received:
🏆 Best Benefits, Wellness and Well-Being Program 2025 from Retail Banker International Asia Trailblazer Awards
🏆 Best Companies to Work for in Asia – Thailand 2025 from HR Asia Awards
🏆 Excellence in Workplace Wellbeing 2025 from HR Excellence Awards
All received awards are not just the organization's reputation but evidence reflecting that Ngern Tid Lor PCL takes real action in developing personnel potential. From opening opportunities for people to learn from real work, building new skills, caring for all-around wellbeing, to unlocking spaces to dare to try and grow continuously. Because we believe that when people's learning never stops, the organization can truly move forward strongly and sustainably.