Piyasak Ukritnukun, Managing Director of Ngern Tid Lor Public Company Limited (TIDLOR) addressed the recent achievement winning five awards from the world-renowned Retail Banker International) RBI) Asia Trailblazer Awards 2021.
“The achievement reflects outstanding use of technologies for our auto-for-cash loan and insurance broker services, including catering products and services that serve the customers’ needs in the age of Digital Disruption,” he stated. “Our effort has increased our customers’ accessibility to fair and transparent financial resources. This will surely improve their quality of life in the long run. Plus, the success implies our corporate strength and readiness to take on any challenge that may arise these days without having to undergo corporate restructuring.”
The five highly-commended innovation awards received are:
- Best Retail Bank Thailand – through outstanding utilisation of technology, revealing potential to drive forwards with great sustainability, and offering excellent and convenient customer service.
- Best App for Customer Experience – through investment in smart phone technology for Ngern Tid Lor application, which has been downloaded and registered by over half a million people since last year.
- Best Application of Data Analytics – through integration of technology and data for Ngern Tid Lor website and application, enabling excellent experience and easy access for customers.
- Best Use of Machine Learning
- Best Advertising Campaign – through development of chatbot technology which provides the equivalent of 22 servicing employees on Facebook Messenger and receives 99% customer satisfaction rate.
Retail Banker International (RBI) Asia Trailblazer Awards is well-recognised by bankers and financial officers worldwide. The event was hosted by collaborating magazines, comprising Retail Banker International (RBI) together with Arena International (UK), Middle East Economic Digest (MEED), Dubai, and Global Data (Singapore), with the purpose of extending innovation awards to organisations with great potential to satisfy ever-changing market conditions in the digital age.
For more information, please visit www.tidlor.com and Facebook ngerntidlor or call centre 088-088-0880
Source: Bangkok Post