Being What Kind of Leaders to Satisfy Both Subordinates and Executives

In an era where every business must move forward by adapting swiftly to respond to all changes that will occur, one of the important driving forces for organizations to move forward efficiently is 'head-level employees in the organization'. Let's hear the vision of Piyasak Ukritnukun, Managing Director of Ngern Tid Lor Company Limited, who has been recognized as a 'new generation executive' who led 'Ngern Tid Lor' to become a national leader in comprehensive car registration credit and insurance brokerage, about how 'MD of Ngern Tid Lor' views 'the qualities of head-level employees in the organization'

What kind is a Good Leader

1. Living in the world of reality, even though in some situations you may have to make subordinates' lives more tiring and harder, but if done with good intentions, to open opportunities for learning that will benefit subordinates, and to create good productivity for the organization. This... is one quality of a good leader

2. Survey, analyze, evaluate yourself and accept criticism "It's not difficult to know what qualities make a good leader and what qualities make a bad leader, but knowing is one thing, being self-aware is another. The important thing that leaders must do all the time is to lower their ego and be ready to listen to 360-degree criticism. Of course, no one likes to be criticized, but everyone must open their hearts and give themselves time, consider the criticism several times, then review what they did, why they received such feedback from subordinates, and be ready to improve themselves."

3. Being a good teacher to subordinates. The best way to coach subordinates in the opinion of the MD is, even if you have the answer in your mind, you should tell subordinates the problem and let them try to find solutions themselves, because letting subordinates think and do themselves will create a sense of participation and ownership more than when the leader orders them to do it. But leaders themselves must also know how to distinguish when situations should be coaching, and when situations require immediate decisions and orders. If it's a matter that requires swift timing, then after finishing the work, sit down and discuss why this method was chosen

   "If subordinates think and do themselves, subordinates will have the opportunity to think deeper than the leader because they experience work in a deeper dimension."

4. Knowing both weaknesses and strengths of subordinates. One of Ngern Tidlor's values is being eager to learn and continuously developing oneself. Ngern Tid Lor Company Limited always opens opportunities for employees to attend various training courses. Leaders who know subordinates' weaknesses and strengths will be able to take care of and recommend training courses that will help develop weaknesses and strengthen strengths, so that subordinates can receive opportunities to develop themselves and grow and advance in their work.

5. Not forgetting the main duty of a leader, which is to successfully complete assigned tasks "Along the way, leaders may have good relationships with subordinates, which is a good thing, but if they cannot lead subordinates or teams to success, it cannot be called a good leader. Or if they cannot make subordinates do as assigned and have to do it themselves, that's also not a good leader."

6. Setting high standards to lead to results according to organizational goals. A good leader must not be lazy. Even though they trust subordinates, they must constantly verify subordinates' work to ensure that subordinates do the right, appropriate things, and should set high work standards for subordinates to stimulate their own and subordinates' potential

   "From experience, I found that if the company sets targets at 70-80%, branches that exceed targets, branch heads often set targets at 120%, resulting in no months missing targets at all. As for branches that set targets at 70-80%, they often only achieve 50-60%."

7. Asking subordinates for their opinions is not wrong. Don't think that being a leader means having answers to everything. In situations where leaders don't know how to decide, it's a very good time to ask subordinates for their opinions. And when leaders ask for opinions, subordinates will feel proud and feel that they are part of the team's decision-making

Tips for enhancing understanding of human behavior

1. Humans make mistakes is something that good leaders must know, and must accept that mistakes can happen. But what must follow is talking with subordinates to find the true cause of the mistake

2. The first speaker affects the guidance of human emotions which is normal and often occurs in meetings that require brainstorming. Good leaders must have firm mindfulness, not letting the guidance from the first person who speaks lead the meeting to a point where desired answers are not obtained

3. If you want good ideas from meetings, schedule meetings in the morning or noon Scientific research has found that our brains use 60% of sugar and will burn sugar when using the brain heavily. Therefore, scheduling meetings when everyone still has full energy is important

These good tips and advice are not only useful for leaders, because if you are a subordinate, it's a good opportunity to know that when you step up to take on a leadership role, you need to act in ways that will satisfy both subordinates and executives