1. Right to be Informed
Products
Clear explanation of product differences and types
Complete product details and terms information
Accurate and appropriate advertising and marketing information
Processes
Clear, easy-to-understand product information in sales documents including special features, product terms, and payment conditions as required by regulatory authorities
2. Right to Choose
Processes
Freedom to choose or decline products and services
Right to decline bundled products and services separately
Right to consent or decline data sharing through separate consent documents
3. Right to be Heard
Processes
Contact TIDLOR Call Center at 088-088-0880 for product inquiries, complaints, and follow-up
Contact Bank of Thailand's Financial Consumer Protection Center at 1213 for financial service complaints and advice
4. Right to Redress
